Ordering / Cancellation

Ordering on the Web Store

Placing an order should always be straight-forward - we've tried to make it as simple as possible, however we understand that you may have some queries. Please check out the links below, however if your question has not been addressed, please do not hesitate to contact us on info@airsoft.ie

Placing an Order

The minimum age to purchase an airsoft device from Hobby Airsoft is 18 years. Do not proceed if you are below this age. Please see our FAQ for more information regarding airsoft restrictions.

Irish Residents

Any Irish resident over the age of 18 may purchase or use an Airsoft device without a license or club membership, provided they are on their own property, or at dedicated airsoft grounds e.g. skirmish sites

Non-Irish Residents

If you are resident outside of the Republic of Ireland, or your delivery address is to outside ROI, you are responsible for ensuring you are compliant with local airsoft laws & regulations.

Hobby Airsoft will not be liable for any confiscation, loss, damage, or costs incurred (including cost of original purchase, related shipping costs and legal fees) as a result of non-compliance with local laws

For UK Residents you must have a valid UKARA number (or suitable defence against the VCRA), and provide it alongside your order.

How do I pay for my order?

For online sales we accept all major Credit Cards, Debit Cards and Paypal. We do not see any of your payment details at any stage during the transaction. Your credit/debit card details are encrypted and protected by SSL.

If you would prefer to order over the phone we’ve got real live humans (we hate automated phone lines as much as you do!) available to take your call on +353 (1) 456 8518 from Monday-Sunday.

If you would like to pay by Bank Draft, Postal Order or Cheque please contact us directly to make arrangements.

Cancelling an Order

If you have placed an order in error, please contact us immediately with your order details. If you contact us prior to shipping your order, we will cancel your order for a full refund (including any shipping costs).

To cancel your order, please contact info@airsoft.ie (or call us on +353 1 456 8518) with your order details.

Cooling Off Period

For EU residents (including Ireland) you have a 14 day cooling off period. This means that you can cancel your order for any reason within this period, provided the goods are unused, and returned in their original packaging. Please note that you are responsible for the cost of returning the item/s to Hobby Airsoft. We recommend sending with registered post (or other traceable delivery method).

Complaints Procedure

We aim to please, and hope that ordering from us will be an altogether pleasant experience. However, we do recognise that it is not a perfect world, and mistakes can be made. If you are not satisfied with the service you have received, or have an issue with your delivery, please contact us by phone (+353 1 456 8518) or email (info@airsoft.ie) and we will do everything we can to get you sorted.